Frequently Asked Questions

Everything you need to know before getting started.

How can reps verify their payout?

Each rep has a read-only portal with line-by-line payout explanations, including which deals were included, the applied rate, and the final total.

What changes after a run is locked?

Locked runs are immutable history. Figures and line items cannot be edited after lock, which keeps approved payouts stable and auditable.

How hard is it to move from spreadsheets?

Most teams start by connecting HubSpot, setting percent-based plans, and generating a first preview the same day. You can export CSV when needed for payroll handoff.

What security controls are in place?

CommissionOps uses workspace-level tenant isolation, encryption in transit and at rest, and immutable locked runs to protect payout integrity.

Do you support multi-currency?

No. Multi-currency execution is not supported in the current MVP.

What does "Start free" include?

Start free means you can create a workspace and run your first preview with no credit card. There is no annual commitment in MVP, and payment starts only when you move beyond the free-start phase.

How does CommissionOps connect to HubSpot?

You authorise the integration once using your HubSpot account. CommissionOps then syncs closed-won deals on demand — no manual CSV exports or copy-pasting required.

Is there a free trial?

Yes. You can create a workspace and run your first commission preview at no cost. No credit card is required to get started.

What commission structures are supported?

CommissionOps supports percent-only and percent-with-accelerator commission plans.

Can we export commission data?

Yes. CSV export is included so you can hand off to payroll or keep records in your own systems.

Still have questions?

Reach out and we will get back to you the same day.